Privacy Policy

At Olyvexa, we value your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, create an account, or interact with our store.

This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices you may have regarding your personal information.

By using the Olyvexa website and Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be associated with you. Depending on how you interact with our store, we may collect the following types of information:

Contact Information

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

Payment Information

  • Payment method details

  • Transaction information

  • Payment confirmations

Payment information may be processed securely by third-party payment providers. Olyvexa does not need to directly store your complete payment card details.

Account Information

If you create an account, we may collect information such as your username, password, preferences, and account settings.

Order Information

We may collect information about products you view, add to your cart, purchase, return, or exchange.

Communication Information

We may collect information you provide when you contact us, including messages, questions, feedback, or customer-service requests.

Device and Usage Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Website activity

  • Pages viewed

  • Referring website

  • Other technical and usage information

How We Collect Your Information

We may collect personal information in several ways:

Directly from you: When you create an account, place an order, subscribe to communications, contact us, or otherwise provide information to us.

Automatically: Through cookies and similar technologies when you browse or interact with our website.

From service providers: From companies that help us operate our website, process payments, fulfill orders, provide shipping services, analyze website activity, or support our business.

From third parties: From business partners and platforms that support our services, where permitted by applicable law.

How We Use Your Information

We may use the information we collect to:

  • Process and fulfill your orders

  • Provide shipping and delivery services

  • Manage customer accounts

  • Process payments and refunds

  • Respond to questions and customer-service requests

  • Improve our website, products, and shopping experience

  • Personalize your experience

  • Send order confirmations and important service-related communications

  • Send promotional emails or offers when permitted and where you have provided appropriate consent

  • Detect, prevent, and investigate fraud or suspicious activity

  • Protect the security of our website and customers

  • Comply with applicable laws and legal obligations

  • Enforce our policies and protect our legal rights

Cookies and Similar Technologies

Olyvexa may use cookies and similar technologies to help our website function properly, remember preferences, understand how visitors use our website, and improve the shopping experience.

Some cookies may be placed by third-party service providers that help us with analytics, advertising, payment processing, or other website functions.

You may be able to control or disable certain cookies through your browser settings. Please note that disabling cookies may affect some features of our website.

How We Share Your Information

We may share personal information when reasonably necessary to operate our business and provide our Services.

This may include sharing information with:

  • Payment processors and financial service providers

  • Shipping and delivery providers

  • Website hosting and technology providers

  • Analytics and service providers

  • Customer-support providers

  • Marketing and advertising partners, where permitted by law

  • Business partners and affiliates

  • Government authorities or law-enforcement agencies when legally required

We may also share information if necessary to protect our rights, customers, property, or the security of our Services.

If Olyvexa is involved in a merger, acquisition, sale of assets, restructuring, or similar business transaction, personal information may be transferred as part of that transaction.

Shopify Services

Our online store is hosted and operated using Shopify, which provides the technology and infrastructure that allows us to offer our products and Services.

Information you provide through our store may be processed by Shopify and certain third-party service providers as necessary to operate the website, process transactions, provide checkout functionality, and fulfill orders.

For more information about how Shopify handles personal information, please review Shopify’s privacy practices.

Third-Party Links

Our website may contain links to third-party websites, services, or applications.

Olyvexa is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of those websites before providing them with personal information.

Children's Privacy

Our Services are intended for adults and are not directed toward children.

We do not knowingly collect personal information directly from children under the age required by applicable law. If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

Data Security

We take reasonable measures designed to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online is completely secure. Therefore, we cannot guarantee absolute security of your information.

Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

  • Providing our Services

  • Completing and maintaining transaction records

  • Providing customer support

  • Complying with legal and regulatory requirements

  • Resolving disputes

  • Preventing fraud

  • Enforcing our agreements and policies

When information is no longer required, we may securely delete or anonymize it where appropriate.

Your Privacy Rights

Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Request a copy of your personal information

  • Object to or restrict certain processing

  • Opt out of certain targeted advertising or data sharing

  • Withdraw consent where processing is based on consent

You may also unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing communications.

To make a privacy-related request, please contact us using the information provided below.

Non-Discrimination

Olyvexa will not unlawfully discriminate against you for exercising privacy rights available to you under applicable law.

Complaints

If you have a concern about how we handle your personal information, please contact us first so we can review and address your concern.

Depending on your location, you may also have the right to submit a complaint to the appropriate data protection or privacy authority.

International Data Transfers

Your personal information may be processed or stored in countries other than the country in which you live.

Where required by applicable law, we will take reasonable steps to ensure that appropriate safeguards are used when personal information is transferred internationally.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, Services, technology, or legal requirements.

When we make changes, we will update this page and, where appropriate, provide additional notice.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

Olyvexa

Email: support@olyvexa.shop
Phone: +1-212-314-2345
Business Address: 110 MANSFIELD RD, SYRACUSE, NY 13219

Customer Support Hours: Monday – Friday, 8:00 AM – 5:00 PM