Shipping Policy

At Olyvexa, we want your shopping experience to be simple, convenient, and reliable. Below you’ll find important information about how we process, ship, and deliver your order.

Shipping Overview

  • Shipping Cost: Free Standard Shipping on all U.S. orders

  • Order Cut-Off Time: 8:00 PM (Mountain Standard Time)

  • Order Processing Time: 1–2 business days

  • Estimated Shipping Time: 3–5 business days

  • Estimated Total Delivery Time: 4–7 business days

  • Shipping Area: United States

  • Currency: USD ($)

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, holidays, weather, carrier delays, and other circumstances beyond our control.

Order Processing

Once your order is successfully placed and payment has been confirmed, our team begins preparing it for shipment.

Processing Includes

  • Payment verification

  • Product inspection and quality checks

  • Secure packaging

  • Order fulfillment and shipment preparation

Orders are generally processed within 1–2 business days, Monday through Friday.

Orders placed on weekends or U.S. public holidays will generally begin processing on the next business day.

Shipping & Delivery

After your order has been processed, it will be handed over to a trusted shipping carrier for delivery.

Our estimated carrier transit time is 3–5 business days.

The estimated total delivery time is approximately 4–7 business days from the date your order is placed, depending on processing and carrier transit times.

Delivery may take longer during busy shopping periods, holidays, severe weather, or unexpected carrier delays.

Order Tracking

Once your order has shipped, you will receive tracking information when available.

Tracking information may take approximately 24–48 hours to update after the carrier receives and scans your package.

You can use the tracking information provided to monitor your shipment and estimated delivery progress.

Shipping Address Accuracy

Please carefully review your shipping information before completing your purchase.

Olyvexa is not responsible for delays, failed deliveries, returned packages, or delivery issues resulting from an incorrect, incomplete, or outdated shipping address provided at checkout.

If you notice an error in your shipping address, please contact us as soon as possible after placing your order. We will do our best to assist you, but changes cannot be guaranteed once your order has entered fulfillment.

Order Changes & Cancellations

Because we aim to process orders quickly, there may be a limited period in which an order can be changed or cancelled.

If you need to change or cancel your order, please contact us immediately at support@olyvexa.shop.

We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once your order has been processed or shipped.

Lost, Delayed, or Damaged Shipments

If your package is significantly delayed, appears to be lost, or arrives damaged, please contact us as soon as possible.

For damaged packages, please provide photographs of the package and the affected product when possible. This can help us investigate the issue with the shipping carrier.

Olyvexa will work with the carrier to investigate eligible shipping issues and, where appropriate, help arrange a replacement or refund in accordance with our policies.

Please note that carrier delays caused by weather, holidays, operational disruptions, or other circumstances outside our control may affect delivery times.

Contact Us

If you have any questions about shipping, delivery, or your order, please contact our support team:

Olyvexa

Email: support@olyvexa.shop
Phone: +1-212-314-2345
Business Address: 110 MANSFIELD RD, SYRACUSE, NY 13219

Customer Support Hours: Monday – Friday, 8:00 AM – 5:00 PM