Return & Refund Policy

At Olyvexa, we want you to feel confident and happy with every purchase. If your order arrives damaged, defective, incorrect, or you simply need to return an eligible item, we’re here to make the process as easy and straightforward as possible.

Key Return Information

• Return Window: 30 days from the date of delivery

• Restocking Fee: None

• Return Method: By mail

• Return Shipping for Damaged or Defective Items: Free — we will provide a prepaid return label

• Return Shipping for Change-of-Mind Returns: Customer is responsible

• Refund Processing: Within 10 business days after the return is approved

How to Start a Return

To request a return, please contact us at support@olyvexa.shop with the following information:

• Your full name

• Your order number

• The item(s) you would like to return

• The reason for the return

Please do not send any items back without receiving return approval from us first. Once your return request is approved, we will provide you with the return address and instructions for sending your item back.

Return Eligibility

To be eligible for a return, items must:

• Be unused and in their original condition

• Be returned in the same condition in which they were received

• Include original packaging, tags, and any included accessories, where applicable

• Be returned within 30 days of delivery

For hygiene and safety reasons, certain items may not be eligible for return if they have been used, worn, washed, or altered.

Return Shipping

We aim to keep our return process transparent and fair.

Damaged or Defective Items

If your item arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible. If the issue is confirmed, Olyvexa will cover the return shipping cost and provide a prepaid return label when applicable.

Change of Mind or Incorrect Order

If you decide that you no longer want an item, ordered the wrong item, or changed your mind, you may be responsible for the return shipping cost.

Original shipping charges are generally non-refundable for customer-initiated returns.

Damaged, Incorrect, or Defective Orders

Please inspect your order as soon as it arrives.

If your package appears damaged during shipping, please contact us promptly and provide photographs of the packaging and affected item when possible.

If you receive an incorrect or defective item, contact us within the 30-day return period at support@olyvexa.shop. We will review the issue and work with you to find an appropriate solution.

Refunds

Once your returned item is received and inspected, we will notify you by email regarding the status of your refund.

Approved Refunds

If your return is approved, the refund will be issued to your original payment method.

Refund Processing Time

Please allow up to 10 business days for Olyvexa to process an approved refund. After we issue the refund, your bank or payment provider may require additional time before the funds appear in your account.

Exchanges

If you would like a different item, size, style, or design, we recommend returning the original eligible item first.

Once your return has been approved, you can place a new order for the item you would like instead.

Important Note

Olyvexa reserves the right to refuse returns that do not meet the eligibility requirements outlined in this policy, including items that have been used, damaged after delivery, or returned outside the applicable return period.

Contact Us

If you have any questions about returns, refunds, or your order, our support team is happy to help.

Olyvexa

Email: support@olyvexa.shop
Phone: +1-212-314-2345
Business Address: 110 MANSFIELD RD, SYRACUSE, NY 13219

Customer Support Hours: Monday – Friday, 8:00 AM – 5:00 PM